Terms and Conditions of Use

Service: Segretar-IA — AI-powered virtual telephone assistant

Website: www.segretar-ia.net

Last updated: May 2026

1. Introduction and acceptance

These Terms and Conditions ("Terms") govern the contractual relationship between [ Company name ], of [ address ], company number [ Companies House number ], email legal@segretar-ia.net ("Segretar-IA" or "Supplier") and the User ("Customer") who uses the service available at www.segretar-ia.net.

By using the Service you accept these Terms in full. If you do not accept them, please do not use the Service. These Terms, together with the Privacy Notice, the Cookie Policy and any Data Processing Agreement signed, form the entire agreement between the Parties.

2. Service Description

Segretar-IA provides an AI-powered virtual telephone assistant that allows Customers to:

• Receive calls on a dedicated phone number managed by a conversational AI system
• Have calls automatically answered by a virtual assistant that understands natural language
• Have the AI collect messages, contact data, appointment requests or orders
• Review received calls, recordings and transcripts via a web dashboard
• Integrate the service with calendars and other Customer tools

3. Account and Registration

To use the Service you must create an account providing truthful, complete and up-to-date information. The Customer is responsible for keeping their credentials secure and for all activity carried out through their account.

In case of suspected unauthorised use, the Customer must immediately notify Segretar-IA at jonnyboy0686@gmail.com. Accounts are personal and non-transferable without written authorisation.

4. Eligibility

The Service is intended exclusively for:

• Adults with legal capacity to act
• Freelancers, sole traders, companies and entities with a valid tax identification number

5. Plans, Pricing and Billing

Prices are listed on www.segretar-ia.net/en/prezzi and may be updated. Payment is made in advance on a monthly or annual basis by credit card or other accepted methods. Renewal is automatic unless cancelled.

In case of non-payment, Segretar-IA reserves the right to suspend the Service after 7 days' notice, and to terminate the contract after 30 days of non-payment.

6. Cancellation rights (consumers)

Where the Customer is a consumer (acting outside their trade, business, craft or profession), the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give a 14-day cancellation period for distance contracts.

Exception: by activating the Service (provisioning the number and activating the line) before the end of the 14-day period, the consumer Customer expressly requests that performance begins during the cancellation period and acknowledges that the right to cancel is lost once the Service has been fully performed. This consent is captured at checkout.

Consumers also have rights under the Consumer Rights Act 2015, including that the Service be performed with reasonable care and skill. Nothing in these Terms excludes those statutory rights.

7. Use of the telephone number

The telephone number assigned to the Customer is provided for non-exclusive use for the term of the contract and remains the property of the underlying telecommunications provider. The Customer may request number porting to another provider in accordance with Ofcom rules and the underlying provider's procedures. On termination, if the Customer does not request porting within 30 days, the number may be reassigned.

8. Customer obligations and prohibited uses

It is strictly prohibited to use the Service for:

• Spam calls or unsolicited marketing in breach of PECR, including failing to screen against the Telephone Preference Service (TPS) and Corporate TPS (CTPS)
• Distributing unlawful, defamatory, obscene, violent or discriminatory content
• Fraud, phishing or scams
• Circumventing security systems or reverse engineering the Service
• Emergency services (112, 911, etc.): the AI does not replace emergency lines
• Processing children's data without parental consent
• Processing special category data (Art. 9 GDPR) without an adequate legal basis

9. Service Limitations

• The Service is based on AI that may not always produce accurate responses
• Transcriptions are auto-generated and may contain errors
• The Service does not replace human operators in contexts requiring specialist judgement (medical, legal, financial)
• Segretar-IA targets a monthly uptime of 99.5%, excluding scheduled maintenance windows
• Availability may be affected by third-party providers (telephony, AI, cloud)

10. Privacy and Data Protection

Data processing is governed by our Privacy Policy. When the Customer uses the Service to manage calls of their own clients, the Customer is the Data Controller and Segretar-IA acts as Data Processor under Art. 28 GDPR. A Data Processing Agreement (DPA) is available on request.

11. Intellectual Property

All software, interfaces, trademarks and content are the exclusive property of Segretar-IA or its licensors. The Customer is granted a non-exclusive, non-transferable, revocable licence for the duration of the contract. Customer data remains Customer property. Segretar-IA does not use it to train AI models.

12. Limitation of Liability

• Indirect damages: Segretar-IA is not liable for indirect damages, loss of profits or reputational harm
• Cap: total liability is limited to fees paid by the Customer in the 12 months preceding the event
• Exclusions: force majeure, unforeseeable cyberattacks, third-party failures, Customer errors

13. Changes to the Service and Terms

Segretar-IA may modify the Service and these Terms. For material adverse changes, a 30-day email notice will be sent, with the option to terminate without penalty. Continued use constitutes acceptance.

14. Term and Termination

The contract renews automatically unless cancelled with 30 days' notice. Upon termination, data will be kept for 30 days for export then deleted.

15–17. Termination, Force Majeure and Assignment

Segretar-IA may terminate immediately for material breach, non-payment, unlawful use, or insolvency proceedings. Neither party is liable for force majeure events. The Customer may not assign the contract without written consent.

18. Notices

All contractual communications are by email to the address provided at registration and to jonnyboy0686@gmail.com.

19. Governing law

This contract is governed by the law of England and Wales.

20. Jurisdiction and dispute resolution

The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with this contract.

For consumer Customers, this does not affect the consumer's right to bring proceedings in the courts of their home jurisdiction within the UK. Consumers may also use Alternative Dispute Resolution (ADR) — details available on request at legal@segretar-ia.net.

For any questions regarding these Terms, contact us at jonnyboy0686@gmail.com.